Cancellation Policy

Yes. The template includes dedicated sections and conditional language for digital products and subscriptions, so you can emphasise service credits, technical fixes, and limited refund scenarios instead of physical returns.

The Policy is drafted to align with key principles from India’s Consumer Protection Act and e-commerce rules around transparency, timelines, and fair treatment, while still allowing you to define commercially viable refund conditions.

Be specific enough that customers can clearly see which categories are non-refundable, such as customised items or specific digital offerings, while leaving some flexibility to handle edge cases and operational realities.

Yes. This Policy sets your baseline position; you can always choose to provide goodwill refunds, credits, or replacements that go beyond your written commitments in specific cases.

The Policy sets user expectations and establishes your right to contest unwarranted chargebacks, but the final outcome of any chargeback is also governed by card network and bank rules, which operate independently of your Policy.