Outsourcing Agreement
Enterprise-grade outsourcing services master agreement for Indian businesses covering scope of work, SLAs, data protection, IP ownership, indemnities, and termination support in line with Indian Contract Act and sectoral best practices.
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What is a Outsourcing Agreement?
This is a production-ready Outsourcing Services Master Agreement template tailored for Indian commercial law, covering detailed scope, SLAs, data protection, IP allocation, indemnities, and structured termination and transition assistance provisions.
When should you use this?
Common situations where this document is the right choice.
What's included
Key sections and clauses in this document.
How it works
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Frequently asked questions
Everything you need to know before creating your document.
Is this outsourcing agreement aligned with Indian law and typical regulatory considerations?+
Yes. The template is drafted with reference to the Indian Contract Act and common regulatory considerations for outsourcing in India, including data protection, labour compliance, and sector-specific norms.
Can I use this agreement for both IT and non-IT outsourcing arrangements?+
The structure is technology-agnostic and can be used for IT, BPO, KPO, and other business process outsourcing arrangements. You should tailor the scope of services, SLAs, and security controls to the specific domain.
How should I decide the liability cap amounts in the agreement?+
Liability caps are usually linked to fee levels, risk profile, and insurance coverage. Many Indian outsourcing contracts use a multiple of 6–12 months of fees or a negotiated fixed cap, with carve-outs for specific high-risk breaches.
Does this agreement address data protection and cross-border data transfers?+
Yes. The template includes configurable clauses for no personal data, Indian-only personal data, and cross-border personal data scenarios, along with space to describe technical and organisational security measures and any required data transfer mechanisms.
Can this agreement be used with international service providers or principals?+
Yes, provided the parties agree the governing law and dispute resolution clause. When dealing with cross-border parties, you should also consider foreign exchange, tax, data export, and local labour law implications.
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Compliant with Indian law
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Outsourcing Agreement