Acceptable Use Policy (AUP)
A stringent Acceptable Use Policy template for Indian websites, SaaS products, and online platforms, defining prohibited activities, content restrictions, security misuse, and enforcement aligned with IT Act and Intermediary Rules.
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What is a Acceptable Use Policy (AUP)?
This is a robust Acceptable Use Policy template built for Indian online platforms, SaaS tools, marketplaces, and communities to define what users may and may not do on the service while supporting intermediary safe harbour.
When should you use this?
Common situations where this document is the right choice.
What's included
Key sections and clauses in this document.
How it works
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Answer a short series of questions. The form takes 8 minutes and guides you step by step through every field.
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Frequently asked questions
Everything you need to know before creating your document.
Why does an Indian online platform need an Acceptable Use Policy in addition to Terms of Use?+
An AUP translates high-level legal obligations into concrete do and do-not rules for users, helping platforms demonstrate due diligence and preserve safe harbour under Section 79 and the Intermediary Rules.
Does this AUP automatically make us compliant with the Intermediary Guidelines 2021?+
Having a strong AUP is necessary but not sufficient; you must also implement grievance mechanisms, takedown workflows, and other due diligence requirements under the 2021 Rules and subsequent amendments.
Can we be held liable for user content even with this AUP in place?+
Yes, safe harbour is conditional; if you ignore lawful takedown notices or actively participate in unlawful content, you may lose immunity and face civil or criminal exposure.
How strict should we be with adult or sensitive content?+
Platforms that permit adult content must implement strong age-gating, labelling, and moderation consistent with IT and intermediary rules; many businesses choose to prohibit such content altogether to reduce regulatory risk.
Do we need to monitor all user content proactively?+
Most frameworks rely on notice-and-takedown and reasonable efforts rather than blanket pre-screening, but high-risk categories may demand more proactive monitoring and faster response times for flagged content.
Legally valid
Compliant with Indian law
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Acceptable Use Policy (AUP)