Shipping Policy
A comprehensive Shipping and Delivery Policy template for Indian e-commerce, D2C, and marketplace platforms, covering shipping zones, timelines, international delivery, and lost shipment handling.
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What is a Shipping Policy?
This is a configurable Shipping and Delivery Policy template for Indian online businesses, covering domestic and cross-border logistics, timelines, charges, and lost-shipment handling in a customer-friendly but risk-aware manner.
When should you use this?
Common situations where this document is the right choice.
What's included
Key sections and clauses in this document.
How it works
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Frequently asked questions
Everything you need to know before creating your document.
Do we need to guarantee delivery timelines to customers?+
You should provide honest, indicative timelines and clarify that they are estimates subject to courier and external factors, while still taking reasonable steps to meet advertised service levels.
How should we communicate shipping charges to stay compliant and avoid disputes?+
Display all shipping, handling, and convenience charges clearly at or before checkout, avoiding hidden fees and aligning with general consumer protection expectations for transparency.
Who is responsible for customs duties on international orders?+
Responsibility can vary by business model; best practice is to disclose clearly whether duties are prepaid or payable by the customer so there are no surprises at delivery.
What is a reasonable approach for lost or long-delayed shipments?+
Most platforms investigate with the courier within a fixed timeframe and, if loss is confirmed or the delay becomes unreasonable, issue a replacement or refund in line with their return and refund policy.
Can we charge customers for repeated failed delivery attempts?+
You can recover genuine two-way logistics costs where failure is due to customer reasons, provided this is transparently disclosed and does not conflict with mandatory consumer protection norms.
Legally valid
Compliant with Indian law
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Shipping Policy