Master Service Agreement (MSA)

The MSA establishes standard legal and commercial terms that apply across all SOWs, while each SOW specifies the detailed scope, deliverables, service levels, and commercials for a particular engagement; where there is a conflict, the SOW can be configured to prevail for that limited subject matter.

The template uses widely accepted approaches such as caps linked to recent fees and exclusions of consequential damages, which Indian courts generally uphold between commercial parties so long as they are reasonable, not unconscionable, and do not attempt to exclude liability for fraud or wilful misconduct.

Yes, the drafting is technology-neutral and can be used for IT, SaaS, consulting, marketing, or operational services, provided each SOW clearly defines its own scope, deliverables, and domain-specific compliance duties.

Yes, you can specify in each SOW whether services are delivered onsite, offshore, or in a hybrid model, and the MSA supports typical cross-border concerns such as data security, confidentiality, and IP ownership, subject to any additional local law riders you may require.

You should collate entity details, registered addresses, signatory information, standard payment terms, preferred governing law and dispute venue, your usual liability cap position, and a high-level services overview so that individual SOWs can then focus on project-specific detail.